91 Game - Privacy Policy

Information we collect

Account and registration data

When you register with 91 Game, we collect your username, email address, mobile number, date of birth, and any profile details you choose to provide. If you sign in via a third-party service such as Google, we receive only the basic profile information that service is authorised to share with us, governed by its own privacy policy and your settings on that platform.

Device and usage data

We automatically collect your device model, operating system version, unique device identifiers, IP address, and app version each time you open the 91 Game application. We also log session timestamps, features accessed, contest entries, in-game moves, and crash reports to maintain service reliability, audit contest outcomes, and settle any result disputes fairly and transparently.

Payment and identity data

When you deposit or withdraw funds using PhonePe, Google Pay (GPay), BHIM UPI, net banking, or a debit card, we collect the transaction amount, payment method type, and the reference number issued by the payment gateway. Full card numbers and UPI PINs are processed exclusively by our PCI-DSS-compliant payment partners and are never stored on our servers. For withdrawals above ₹10,000, the 91 Game platform operator collects KYC documents, Aadhaar card, PAN card, or a valid government-issued photo ID, as mandated under Indian anti-money-laundering regulations. 91gameapp.in.net is an independent affiliate website and does not collect, store, or process KYC documents or payment transaction data. The data-handling practices described in this section belong to the 91 Game platform operator, not to this site.

How we use your information

Service delivery and account management

We use your personal data to create and maintain your 91 Game account, authenticate your login, process real-money deposits and withdrawal requests, and credit contest winnings to your in-app wallet. When a deposit arrives via PhonePe or GPay, our system matches the incoming UPI reference number to your account within seconds to prevent crediting errors and eliminate unnecessary payment delays.

Legal compliance and KYC obligations

The 91 Game platform operates under the Prevention of Money Laundering Act, 2002 (PMLA) and adheres to Reserve Bank of India (RBI) guidelines on payment aggregators. The platform operator conducts mandatory KYC verification before approving withdrawals, monitors transactions for suspicious patterns, and reports qualifying activity to the Financial Intelligence Unit, India (FIU-IND). Transaction records are retained for a minimum of five years to satisfy these statutory obligations. 91gameapp.in.net is an independent affiliate content website; it is not an RBI-regulated payment entity and does not itself perform any of these functions.

Marketing and personalised communications

With your prior consent, we send personalised offers, tournament invitations, and bonus notifications by push notification, SMS, or email. You can withdraw consent at any time via the notification preferences in the 91 Game app or by clicking the unsubscribe link in any marketing message. Withdrawing consent does not affect any processing lawfully completed before that point, and essential service messages such as transaction confirmations are not affected by this opt-out.

Your rights

Access, correction, and deletion

You have the right to request a copy of the personal data 91 Game holds about you, to have inaccurate information corrected without undue delay, and to request deletion of data we no longer need for legal or contractual purposes. To exercise these rights, send a written request to the address in the Contact Us section below; we will acknowledge your request within 72 hours and provide a substantive response within 30 days.

Objection, restriction, and portability

You may object to processing based on our legitimate interests, such as the use of gameplay analytics to personalise contest recommendations, and we will cease that processing unless we can demonstrate a compelling legitimate ground to continue. You may also ask us to restrict processing while a correction or objection is under review, or request that we provide your data in a structured, machine-readable format where technically feasible.

Complaints and regulatory escalation

If you believe your personal data has been handled in breach of applicable Indian law, you have the right to lodge a complaint with the Ministry of Electronics and Information Technology (MeitY) or any data-protection authority designated under the Digital Personal Data Protection Act, 2023 (DPDPA). We strongly encourage you to raise concerns with us first; our team will make every reasonable effort to resolve your complaint internally and promptly before any matter escalates to a regulatory body.

Contact us

For privacy questions, data rights requests, or KYC queries, please reach our Privacy Team at [email protected]. We respond to all enquiries within 7 business days.